SMS INTEGRATION

TRAI-Compliant, High-Deliverability Transactional SMS Engine for Critical Alerts & OTPs

TRAI-compliant transactional SMS engine for high-deliverability OTPs, critical alerts, and patient notifications.

Key Benefits

✓Guaranteed Critical Alert Delivery

✓Cost Transparency

✓Trusted Brand Communication

Pricing

Module price

Select this module now. Duration and final pricing are configured at checkout.

Base module price

₹0

Duration, users and final amount will be selected during configuration.

✓Guaranteed Critical Alert Delivery
✓Cost Transparency
✓Trusted Brand Communication

Challenge & Solution

The Problem We Solve

The Challenge

Generic SMS routes have low deliverability (30-40%) due to spam filters. Manual bulk SMS lacks personalization. Hospitals miss critical notifications when SMS fails, compromising patient care.

The Solution

The SMS Integration module connects to DLT (Distributed Ledger Technology) registered, TRAI-compliant transactional gateways. It provides high-deliverability (99%) for OTPs, critical lab panic alerts, and appointment notifications, complete with real-time delivery receipts and blacklist filtering.

Key Features

What It Does

DLT-Registered Template Management

Full compliance with TRAI's new DLT regulations. All SMS templates are pre-approved, locked, and mapped to specific headers. This ensures 100% network delivery without spam flagging. Real-time template tracking with status alerts.

Prioritized Transactional & Promotional Routing

Route messages via intelligent priority queues. Critical Alerts (Code Blue, Panic Labs) go via high-priority transactional routes. Generic health tips/campaigns use optimized bulk promotional routes to lower costs.

Automated Patient 2-Way Engagement

Enable SMS replies for confirmations (e.g., "Type YES to confirm appointment"). The system parses replies and triggers automated workflows (e.g., confirming slots, merging into CRM).

Real-Time Delivery & Failover Tracking

Live dashboard showing delivery success/failure rates per gateway. Automatic failover to the secondary SMS gateway if the primary gateway fails or is delayed, ensuring redundant delivery.

Scheduled Bulk Messaging

Add non-urgent campaigns (health camps, upcoming flu shots) weeks in advance. System sends the messages at the scheduled date/time, allowing auto-retry logic for failed numbers.

Workflow

How It Works

Step
1
Step 1: Admin uploads SMS templates to the gateway portal for DLT approval. Approved templates are synced to the HIS.
Step
2
Step 2: System triggers an event (e.g., OTP generation, Discharge complete).
Step
3
Step 3: Module selects the appropriate DLT-approved template, populates placeholders, and sends the API request to the primary gateway.
Step
4
Step 4: Gateway routes the message to the telecom provider. The module captures the delivery receipt (DLR) and logs the status (Delivered/Failed).
Step
5
Step 5: If Failed, the system automatically retries the secondary gateway after a 5-minute delay.

Integrations

Connected With

3 connected modules & systems

TRAI DLT Gateways

Core transactional delivery.

OTP Facility

Primary channel for OTP dispatch.

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Communication Engine

Channel selection logic (fallback to Email/WhatsApp).

Reports

Analytics & Reports

Real-time insights and exportable reports built into every workflow.

SMS Delivery & Telecom Performance Report

Delivery rates by operator/telecom, latency analysis, and gateway failover incident reports.

Campaign Sentiment & Reply Analysis

Categorizes patient replies to bulk SMS for campaign effectiveness.

Operator Impact

What Changes for You

Guaranteed Critical Alert Delivery

High-priority transactional routes ensure life-saving alerts reach clinicians promptly.

Cost Transparency

Real-time balance tracking and cost-per-sms reporting.

Trusted Brand Communication

DLT-registered sender IDs prevent patients from marking SMS as spam.

FAQ

Frequently Asked Questions

What is DLT and why is it necessary?

DLT (Distributed Ledger Technology) is a TRAI mandate where all commercial communication senders must register their templates. It ensures traceability and eliminates spam. We handle the setup automatically.

Can we use a hospital-owned shortcode for SMS?

Yes, the module supports provisioning of dedicated shortcodes and long codes (10-digit numbers) for better brand recognition, subject to telecom provider availability.

Ready to add SMS INTEGRATION?

Part of the Communication suite

← Back to Communication