Automated SLA & Operational Bottleneck Alerts (Discharge Delays, Pharmacy Indents, OT Overruns)

SLA Timer Configuration for Workflows

Admins configure SLA thresholds for standard hospital processes. e.g., "Patient Registration < 5 mins", "Pharmacy Indent Delivery < 20 mins", "Discharge File Clearance < 4 hours". The timer starts at the initiation of the workflow.

Real-Time Bottleneck Dashboard

A live "Bottleneck Board" displays active processes that are crossing their SLA limits. Color-coded (Yellow for Warning, Red for Critical). Gives administrators immediate visibility into which department is lagging.

Automated Supervisor Notifications

When a process moves into "Red Zone" (Critical SLA breach), the system automatically triggers a push notification and SMS to the Department Head (e.g., Housekeeping Supervisor for delayed bed cleaning).

Predictive Overrun Alerts (OT/Clinic)

Uses historical data to predict if an OT is likely to overrun its scheduled time. Sends an alert to the OT coordinator and next surgeon 30 minutes before the overrun occurs, allowing for proactive rescheduling.

Patient Communication Integration

If a process exceeds SLA (e.g., OPD wait time), the system can automatically trigger a patient-facing communication (SMS/WhatsApp) apologizing for the delay and estimating the new wait time, managing patient expectations.